49 - Abuse: The Resident's Perspective VIDEO
In this program, what residents report that they feel as abuse and their list of concerns may surprise your staff. Not only do their comments include the obvious, but also many things you would not think of unless you were a resident. From their perspective, negative attitudes, lack of respect, waiting for care, and even staff not wearing nametags are unacceptable. These residents give you the perspective of what it's like to be on the other side of care.