Categories
Activities
Alzheimer's and Dementia
Caregiving
Death and Dying
Employee Retention
Family Resources
Inservice Training
Nurse Assistant Training
Nurse Management
Regulatory Compliance
Resident Care
Resident Rights
Specials
Videos
View All

 

9 - Customer Service from A to Z: Making the Connection

Need a little attitude boost?

This one is for everyone - from doctors to aides, and even the office staff! Find out how your customer service skills rate and learn some exciting and fun ways to brighten the workplace, communicate with your customers and co-workers, and improve morale! Choose from lesson plans for 26 learning objectives covering:
1. Appearance, behavior, and conversation
2. Internal and external customers
3. Active listening and seeking to understand the customer
4. Dealing with families in pain
5. Goals, humor, rewards, and recognition
6. Confidentiality issues, including case scenarios 7. Fighting those stress dragons
8. Teamwork and bringing joy to the workplace

$34.95


Quantity:

 

 
  For more information email, seasons@seasons- seminars.com or call 972-422-1513.

>>View Cart<<

>>Checkout<<

Account Information